Terms of Service


1. Scope

For all business relations of www.waelderspielzeug.at (in the following: Wälderspielzeug) and the existing and future customers these general trading conditions (AGB) apply. The general terms and conditions apply without exception to all deliveries and services of our company.


2. Contracting party

The purchase contract is concluded with the: Hemma Metzler e.U., Oberdorf 278, 6874 Bizau, commercial register number: FN 11760W. You can contact our customer service for any questions, complaints and complaints on workdays from 9:00 am to 5:00 pm on +43 (0) 5514 30300 or by e-mail at support@waelderspielzeug.at.


3. Offer and conclusion of contract

The presentation of the products in the online shop does not constitute a legally binding offer, but an invitation to order. Errors excepted.

The purchase contract is concluded by clicking the Order button. You thereby make a binding order of the goods listed on the order page.


4. Right of withdrawal

Consumers have a two-week written right of withdrawal.

You have the right to withdraw from this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods. In order to exercise your right of withdrawal, you must contact us Hemma Metzler e.U. (toy toys), Address: Bahnhof 148 A-6870 Bezau, Tel: +43 5514 30300, Email: support@waelderspielzeug.at by means of a clear statement (eg a letter sent by post or e-mail) about your decision, this contract to revoke, inform. In order to maintain the cancellation period, it is sufficient that you send the notice of the exercise of the right of withdrawal before the expiry of the withdrawal period.

The right of withdrawal does not apply to delivery of goods that are made to customer specifications or clearly tailored to personal needs.

Consequences of the cancellation

If you withdraw from this Agreement, we have selected all payments we have received from you, including delivery charges (except for the additional costs arising from your choosing a different delivery method than the most favorable standard delivery we offer have to repay immediately and at the latest within fourteen days from the date on which the notification of your revocation of this contract has reached us. For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; In no case will you be charged for this repayment fees. We may refuse to repay you until we have the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return or hand over the goods to waelderspielzeug, Bahnhof 148 A-6870 Bezau immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You bear the immediate costs of returning the goods. You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functionality of the goods.


5. Prices and shipping costs

The prices stated on the product pages include VAT and other price components. In addition to the prices quoted, we charge the following prices per order for the delivery:




Euro I

Euro II 
+ Switzerland
+ Liechtenstein

Euro III

Euro IV

4,90 EUR

6,90 EUR

12,90 EUR

14,90 EUR

18,90 EUR

21,90 EUR


Euro I

Belgium, Netherlands, Luxembourg, Czech Republic, Slovakia, Hungary, Slovenia, Poland

Euro II       

Denmark, Italy, South Tyrol

Euro III      

France, Great Britain, Ireland, Estonia, Latvia, Lithuania

Euro IV      

Sweden, Finland, Portugal, Spain, Bulgaria, Romania


6. Delivery

Delivery is only within the countries indicated in point 5.

Delivery is by DPD, for parcels that do not exceed the maximum weight of 31.5 kg. For larger orders, please contact our customer service. Delivery to Switzerland and Liechtenstein is via DHL Swiss Pack.

The delivery time is up to 5 days with DPD. For deliveries to Switzerland and Liechtenstein the delivery time can be up to 7 days. We refer to any deviating delivery times on the respective product page or in the order history.


7. Payment

Payment can be made either via Klarna Sofort, PayPal or Vorkassa. The payment on account is possible for authorities, public institutions and similar institutions after individual arrangement.

  • Klarna Instant (Secure Payment, fast shipping)

Simply pay with your online banking data as you are accustomed to. Thanks to a real-time transaction confirmation to the shop, immediate shipping is possible.

  • PayPal (Secure payment, fast shipping)

PayPal is the online payment service that allows you to pay securely, easily and quickly by credit card or with your bank account - and it's free. Thanks to a real-time transaction confirmation to the shop, immediate shipping is possible.

  • Advance payment (Delays delivery, processing takes longer)

When selecting the payment method Vorkassa we call you our bank details in the order confirmation and deliver the goods after receipt of payment.

  • On Account (Only for public institutions such as schools and kindergartens)

This option only applies to public entities that rely on payment by invoice.


You are only entitled to set-off if your counterclaims have been legally established by a court or are undisputed or acknowledged in writing by us.


8. Retention of title

Until full payment, the goods remain our property.


9. Applicable Law / Jurisdiction

All disputes arising from or relating to the purchase contract shall be governed exclusively by Austrian law. The application of the United Nations Convention on Contracts for the International Exchange of Goods shall be excluded by mutual agreement. The exclusive place of jurisdiction is the relevant court for Bizau, Austria.


Additional Information

Ordering process

If you have found the product you are looking for, you can add it to the shopping cart by clicking the [Add to cart] button. You can view the contents of the shopping cart at any time by clicking the button [shopping cart] without obligation. You can remove the products from the shopping cart at any time by clicking the button [Delete]. If you want to buy the products in the shopping cart, click on the button [Proceed to Checkout]. Please enter your details. The mandatory information is marked with a *. Registration is not required. Your data is encrypted. After entering your data and selecting the payment method, you will be taken to the order page, where you can check your entries again. By clicking the button [Order] you conclude the order process. The process can be canceled at any time by closing the browser window. On each page you can get more information, e.g. to correction options.

Treaty text

The contract text is stored on our internal systems. The general terms and conditions can be viewed at any time on this page. Order data and the terms and conditions will be sent to you by e-mail.